Can We Help You?
- Faulty Item Received
If you receive a faulty item, just send us a picture to email@example.com along with your order number.
If the item delivered to you would be faulty or if withers off in the first wash, we'll send you a free reshipment.
- Not delivered on time
We totally understand that it's highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don't like waiting.
Our orders are delivered from our US based factory.
We usually ship the order from our factory within 2-3 days of receiving it. And it takes up to 10-12 days by the shipping companies for your order to reach you.
But, in some cases it might be delayed due to post office issues. Every post office can't accommodate packages after a certain limit, hence delays are caused.
We'd really appreciate if you wait for your order for a few more days. We'll always be there to assist you and let you know it's status. You'll have the tracking details too to keep a check on the status.
It gets very difficult for us to cancel the order after it leaves our factory. So once it leaves our factory, it will reach you.
Feel free to contact firstname.lastname@example.org if you face any issues due to the delivery time. We'll be more than happy to assist you.
- Wrong size received
If you've received the wrong size, please check the order you placed with us. We've seen in many cases that the wrong size was selected by our customers when they place the order.
If you ordered the right size, but still got the wrong one, we'll be more than happy to send you a free reshipment.
Just let us know with a picture of it and we'll get it done for you.
- I ordered by mistake/I'm no longer interested
Orders can't be cancelled after 24 hours of placing them. Because we usually ship them between 24-48 hours of receiving the order.
-Will you have more designs, styles, and products often?
Yes, we will be releasing more styles and products regularly! Be sure to check up often and to find out about sales and new arrivals!
-Do you ship worldwide?
Yes, we do ship Worldwide!
-How long will it take to receive my order?
Once you place your order, there will be a 1-4 day processing period followed by a 7-18 day shipping period. In total, it can take anywhere from 2-4 weeks to receive your items.
Shipment times vary per order, please bare with us. Don't hesitate to email us if you have any questions regarding your shipment!
-May I get a tracking number?
Yes, of course! All orders include tracking after the order is processed (1-4 days). Email: email@example.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience.
Please note that the order number is not your tracking number.
-Where can I track my order?
Orders can be tracked on this site by entering the right order details and email address.
-Will you email me when my order is shipped out?
Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched.
-How can I pay?
We currently accept both PayPal and credit card payments! You do not need a PayPal account to pay.
-What happens if I type in the wrong address?
If you provide us with a wrong address and the shipment has not been sent out please email us at firstname.lastname@example.org & we will change it to the correct address.
If it has already been sent out, we will not be able to re-send that item to your new address, so please ensure you type your correct address when placing orders!
-Taxes & Duties:
MyTrendKart doesn't handle international taxes and duties in case of overseas shipments. That is something our customers deal with directly.